Effective date: April 2025
This Privacy Policy explains how Ailuna GmbH (“we”, “our”, “us”) collects, uses, and shares information when you use our website, applications, and services (collectively, the “Services”). By using the Services you agree to the collection and use of information in accordance with this policy.
1. Information we collect
Personal information you provide. Name, email address, phone number, company name, billing details, photographs, and other information you submit when contacting us, creating an account, or using features of the Services.
Usage and device information. Automatically collected data such as IP address, device identifiers, browser type, operating system, pages visited, features used, timestamps and log files.
Location data. If you allow location services on your device, we may collect precise or approximate location information when you use location-enabled features.
Cookies and similar technologies. We use cookies, local storage, and similar technologies to remember preferences, measure usage, and support functionality.
2. How we use your information
We use information to:
- Provide, operate, and maintain the Services.
- Create and manage your account and deliver customer support.
- Process payments and invoices.
- Improve and develop new features and products.
- Send important notices (changes to terms, security alerts).
- Personalize your experience and show relevant content.
- Comply with legal obligations and protect our rights.
3. Legal basis for processing (if you are in the EEA)
Where applicable, we rely on a combination of legal bases: performance of a contract, legitimate interests, consent, and compliance with legal obligations. For marketing communications we will obtain consent where required.
4. Sharing and disclosure
We may share information with:
- Service providers who perform services on our behalf (hosting, payment processing, analytics, email delivery).
- Business partners with your consent or where necessary to deliver a feature.
- Legal authorities if required by law or to protect our rights and safety.
- In connection with a business transfer (merger, acquisition, asset sale), in which case personal data may be transferred as an asset.
We do not sell personal information for money.
5. Third-party services and links
Our Services may contain links to third-party sites and use third-party services (e.g., analytics, maps, payment processors). Those services have their own privacy policies — we are not responsible for their practices.
6. Cookies and tracking
You can manage cookie preferences through your browser or via any cookie-control tools we provide. Disabling certain cookies may limit functionality of the Services.
7. Data retention
We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose; where practical we anonymize or delete data no longer needed.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure — we cannot guarantee absolute security. If a data breach occurs, we will follow applicable laws and notify affected users as required.
9. International transfers
We may transfer personal data to countries other than your residence for processing, including countries that may have different data protection laws. When we do so, we take steps to ensure appropriate safeguards are in place.
10. Your rights
Depending on your jurisdiction, you may have rights including:
- Access, correct, or delete your personal data.
- Object to or restrict processing.
- Request portability of your data.
- Withdraw consent where processing is based on consent.
To exercise these rights contact us at the address below. We will respond in accordance with applicable law.
11. Children
Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the new policy with an updated effective date and, where required, notify you of material changes.
13. Contact us
If you have questions or requests about this Privacy Policy, please contact:
Ailuna GmbH
Schmidtgasse 13
2500 Baden
Austria
contact: office@ailuna.care
Tax number: 16 406/4917
VAT: ATU82078957
For residents of the EU/EEA: Data Controller: Ailuna GmbH